Coast Claims Insurance Services has been a premier firm in the insurance adjusting industry since 1970. Over the years, we've attracted top-notch talent and expanded throughout BC, Alberta, Ontario, and the Northwest Territories, becoming Canada's fourth-largest firm. Today we are still employee-owned, fully independent, and completely committed to providing outstanding service at a fair price.

About the Role

We are seeking a friendly, organized, and professional Receptionist to join our team. This is a key frontline, 100% inperson role that supports the daily operations of our office. You will be responsible for welcoming clients and visitors, managing incoming communications, and providing administrative and clerical support to ensure a smooth and professional office environment.

Key responsibilities include but are not limited to the following

• Greet and assist clients and visitors in a professional and courteous manner.
• Handle incoming phone calls, emails, and in-person inquiries, directing them to the appropriate team or department.
• Prepare and type various documents including letters, forms, and reports.
• Receive, sort, and distribute incoming mail and packages.
• Manage outgoing mail, courier shipments, and priority post.
• Maintain a tidy, presentable, and organized reception area at all times.
• Organizing and maintaining physical and digital files and documents, including creating and updating filing systems as needed
• Assist with compiling data for internal reports when needed.
• Open new claims accurately and in a timely manner
• Present a positive and professional image of the organization in all interactions
• Perform other duties relevant to the position as required or assigned. 

What You Bring to the Team

• Proven experience as a receptionist, administrative assistant, or in a similar support role experience in the insurance industry is preferred.
• A solid understanding of general office procedures and daily administrative operations.
• Strong written communication skills with the ability to draft clear, professional correspondence such as memos, letters, and emails.
• The ability to follow instructions and work independently with minimal supervision.
• Experience in ordering office supplies, managing inventory, and ensuring equipment needs are met.
• Proficiency with Microsoft Office and a willingness to learn and adapt to new software systems.
• Confidence in maintaining organized filing systems and managing basic databases.
• Excellent problem-solving and analytical skills to support efficient office operations.
• Clear and effective communication skills to engage with team members, executives, and clients at all levels.
• A customer-focused mindset with a friendly, helpful attitude.
• Strong multitasking abilities and attention to detail to manage shifting priorities.
• The highest level of discretion and professionalism when handling sensitive or confidential information

What Coast Claims has to offer

• Benefits packages including medical, dental, and vision
• Company matched RRSP
• 6 Paid sick days annually
• Work/Life Balance
• Office hours are Monday to Friday, 8:30 to 4:30

Coast Claims prioritize diversity while we thank all applicants for their interest in this opportunity, we will only be in direct contact with those applicants who are selected for an interview.

Coast Claims Insurance Services has been a premier firm in the insurance adjusting industry since 1970. Over the years, we’ve attracted top-notch talent and expanded throughout BC, Alberta, Ontario, and the Northwest Territories, becoming Canada’s fourth-largest firm. Today we are still employee-owned, fully independent, and completely committed to providing outstanding service at a fair price. 

We are currently seeking to fill the role of Multiline Claims Adjuster in our 16 locations . This unique opportunity will allow you to expand your professional horizons, work closely with a dedicated team, and make a significant impact on our clients’ lives.

Why working for us:

At Coast, we’re dedicated to cultivating a culture of excellence, collaboration, and integrity. Our team thrives on supporting each other and creating a work atmosphere where respect, transparency, and positivity are paramount. Joining us means surrounding yourself with passionate professionals who are eager to assist and share their knowledge.

As a commissioned independent adjuster, your earning potential at Coast surpasses that of our competitors. This reflects your dedication, expertise, and the exceptional quality of your work.

About you:

The successful candidate is passionate about delivering quality service and enjoys bringing clarity to confusion. Possesses excellent analytical, communication, and negotiation skills, along with an understanding of property insurance policies and regulations. It is essential to maintain strong relationships, ensuring exceptional service delivery and fostering repeated business and referrals.

Key Responsibilities:

• Conduct comprehensive investigations, including site visits, interviews, and documentation reviews, to evaluate insurance claims.
• Analyze insurance policies to determine coverage and applicable limits.
• Collaborate with field experts, contractors, and other relevant parties to assess property damage and estimate repair costs.
• Negotiate claim settlements and manage denials when necessary, demonstrating a sense of urgency and responsiveness.
• Prepare detailed and comprehensive reports outlining investigation findings, damage assessments, and maintain accurate records of claims.
• Effectively manage a diverse portfolio of claim files, including those involving large clients and complex cases.

Qualifications:

• Adjuster license level 2 or 3 or CIP designation is and asset
• Bachelor’s degree in a relevant field or equivalent work experience is an asset.
• Proven experience in construction and/or building knowledge is an asset.
• Experience with Xactimate is an asset
• Proficient in MS Office (OneDrive, Word, Excel)
• Eagerness to learn and excel in a diverse and interesting field.
• Sense of urgency and high responsiveness.
• Strong interpersonal skills
• Strong verbal and written communication skills, with effective oral capabilities encompassing listening, interviewing, and negotiating.

Why transition to Coast Claims Insurance Services?

• Competitive commissions
• Opportunities for career advancement.
• Benefits packages include medical, dental, and vision care.
• RRSP match
• Work/life balance
• Engagement events

Coast Claims Insurance Services has been a premier firm in the insurance adjusting industry since 1970. Over the years, we've attracted top-notch talent and expanded throughout BC, Alberta, Ontario, becoming Canada's fourth-largest firm.

Why work for us?

At Coast, we're dedicated to cultivating a culture of excellence, collaboration, and integrity. Our team thrives on supporting each other and creating a work atmosphere where respect, transparency, and positivity are paramount. Joining us means surrounding yourself with passionate professionals who are eager to assist and share their knowledge.

As a commissioned independent adjuster, your earning potential at Coast surpasses that of our competitors. This reflects your dedication, expertise, and the exceptional quality of your work. 

About you:

The successful candidate is passionate about delivering quality service and enjoys bringing clarity to confusion. Possess excellent analytical, communication, and negotiation skills, along with an understanding of property insurance policies and regulations. It is essential to maintain strong relationships, ensuring exceptional service delivery and fostering repeated business and referrals.

Key Responsibilities:

• Conduct comprehensive investigations, including site visits, interviews, and documentation reviews, to evaluate insurance claims.
• Analyze insurance policies to determine coverage and applicable limits.
• Collaborate with field experts, contractors, and other relevant parties to assess property damage and estimate repair costs.
• Negotiate claim settlements and manage denials when necessary, demonstrating a sense of urgency and responsiveness.
• Prepare detailed and comprehensive reports outlining investigation findings, damage assessments, and maintain accurate records of claims.
• Effectively manage a diverse portfolio of claim files, including those involving large clients and complex cases.

Qualifications:

• Adjuster license Level 2 or CIP designation is an asset.
• Minimum 2 years’ experience handling claims.
• Bachelor’s degree in a relevant field or equivalent work experience.
• CIP designation or progress towards it (preferred)
• Proficient in MS Office (OneDrive, Word, Excel)
• Eagerness to learn and excel in a diverse and interesting field.
• Sense of urgency and high responsiveness.
• Strong interpersonal skills
• Strong verbal and written communication skills, with effective oral capabilities encompassing listening, interviewing, and negotiating.

Why transition to Coast Claims Insurance Services?

• Competitive commissions
• Opportunities for career advancement.
• Benefits packages include medical, dental, and vision care.
• RRSP match
• Work/life balance
• Engagement events

Why Coast Claims?

Because here, you’re not just a number you’re a valued partner in our success. We believe in building careers, not just filling roles. If you’re ready to chart a new course, we want to hear from you.

We value diversity and appreciate all applicants; however, only those selected for an interview will be contacted.

Coast Claims Insurance Services has been a premier firm in the insurance adjusting industry since 1970. Over the years, we’ve attracted top-notch talent and expanded throughout BC, Alberta, Ontario, and the Northwest Territories, becoming Canada’s fourth-largest firm. Today we are still employee-owned, fully independent, and completely committed to providing outstanding service at a fair price. 

About the Role

The Alberta Regional Operations Lead plays a key role in supporting Coast Claims’ regional operations, working closely with partners, adjusters, and administrative staff. This position focuses on operational leadership, workflow alignment, quality assurance, and continuous improvement.

This is not an adjusting role instead, you’ll support and strengthen the work of adjusters, partners, and administrative teams by ensuring smooth operations, consistent processes, and highquality reporting across the region.

What You’ll Do

Administrative Leadership

• Lead and support administrative teams across Alberta offices
• Promote consistent workflows and reporting standards
• Ensure adjusters receive timely administrative support
• Identify opportunities to streamline processes and improve efficiency
• Support onboarding and training of administrative staff

Adjuster Support & Development

• Assist partners with mentoring junior or emerging adjusters
• Monitor KPIs for file quality, timelines, and productivity
• Follow up with adjusters to maintain reporting standards
• Support internal training and mentorship programs

File Audit & Quality Assurance

• Conduct periodic adjuster file audits
• Review documentation for accuracy, timelines, and completeness
• Identify trends affecting file quality and consistency
• Provide constructive feedback to partners and adjusters
• Assist in enhancing QA review processes

Operational Coordination

• Coordinate operational initiatives across Alberta offices
• Improve communication and alignment between teams
• Support partners with implementing new processes
• Identify workflow issues and recommend solutions

Business Development Support

• Assist with planning and logistics for client events, conferences, and sponsorships
• Coordinate followup and relationshipmanagement activities
• Track and organize regional business development initiatives

Strategic & CrossRegional Support

• Support internal operational improvement and growth initiatives
• Assist with new system and process implementation
• Contribute to crossregional alignment and national initiative

Future Growth Opportunities

As the role becomes established, there may be opportunities to support additional functions within Coast Claims, including potential exposure to work within the ThirdParty Administration (TPA) division. Any expansion of responsibilities would be introduced gradually and aligned with business needs and individual readiness.

Qualifications and Skills:

• 5+ years’ experience in insurance claims operations, adjusting, or senior administrative leadership
• Postsecondary education in Business, Insurance, or related field (asset)
• Experience supporting multioffice operations
• Strong organizational and coordination skills
• Proficiency with Microsoft Office and claims management systems
• Knowledge of claims file handling, timelines, and documentation standards
• Experience with file audits, QA, or compliance oversight
• Ability to analyze and interpret operational KPIs
• Strong written and verbal communication skills, including providing feedback

Why transition to Coast Claims Insurance Services?

• Benefits packages including medical, dental, and vision
• Company matched RRSP
• 6 Paid sick days annually
• Work/Life Balance
• Engagement events 
• Office hours are Monday to Friday 

Coast Claims prioritize diversity and while we thank all applicants for their interest in this opportunity, we will only be in direct contact with those applicants who are selected for an interview.

Coast Claims Insurance Services has been a premier firm in the insurance adjusting industry since 1970. Over the years, we’ve attracted top-notch talent and expanded throughout BC, Alberta, Ontario, and the Northwest Territories, becoming Canada’s fourth-largest firm. Today we are still employee-owned, fully independent, and completely committed to providing outstanding service at a fair price. 

We are currently seeking to fill the role of Multiline Claims Adjuster in our 16 locations . This unique opportunity will allow you to expand your professional horizons, work closely with a dedicated team, and make a significant impact on our clients’ lives.

Why working for us:

At Coast, we’re dedicated to cultivating a culture of excellence, collaboration, and integrity. Our team thrives on supporting each other and creating a work atmosphere where respect, transparency, and positivity are paramount. Joining us means surrounding yourself with passionate professionals who are eager to assist and share their knowledge.

As a commissioned independent adjuster, your earning potential at Coast surpasses that of our competitors. This reflects your dedication, expertise, and the exceptional quality of your work.

About you:

The successful candidate is passionate about delivering quality service and enjoys bringing clarity to confusion. Possesses excellent analytical, communication, and negotiation skills, along with an understanding of property insurance policies and regulations. It is essential to maintain strong relationships, ensuring exceptional service delivery and fostering repeated business and referrals.

Key Responsibilities:

• Conduct comprehensive investigations, including site visits, interviews, and documentation reviews, to evaluate insurance claims.
• Analyze insurance policies to determine coverage and applicable limits.
• Collaborate with field experts, contractors, and other relevant parties to assess property damage and estimate repair costs.
• Negotiate claim settlements and manage denials when necessary, demonstrating a sense of urgency and responsiveness.
• Prepare detailed and comprehensive reports outlining investigation findings, damage assessments, and maintain accurate records of claims.
• Effectively manage a diverse portfolio of claim files, including those involving large clients and complex cases.

Qualifications:

• Adjuster license level 2 or 3 or CIP designation is and asset
• Bachelor’s degree in a relevant field or equivalent work experience is an asset.
• Proven experience in construction and/or building knowledge is an asset.
• Experience with Xactimate is an asset
• Proficient in MS Office (OneDrive, Word, Excel)
• Eagerness to learn and excel in a diverse and interesting field.
• Sense of urgency and high responsiveness.
• Strong interpersonal skills
• Strong verbal and written communication skills, with effective oral capabilities encompassing listening, interviewing, and negotiating.

Why transition to Coast Claims Insurance Services?

• Competitive commissions
• Opportunities for career advancement.
• Benefits packages include medical, dental, and vision care.
• RRSP match
• Work/life balance
• Engagement events

Coast Claims Insurance Services has been an industry leading firm in the insurance adjusting industry since 1970. Over the years, we've attracted top-notch talent and expanded throughout BC, Alberta and Ontario, becoming Canada's fourth-largest firm. Today we are still employee-owned, fully independent, and completely committed to providing outstanding service in the various segments of the industry that we focus on.

About you:

Are you passionate about marine and mechanical systems? Coast Claims Insurance Services is seeking a Marine Surveyor or Adjuster to join our experienced marine team. This is an excellent opportunity to develop your career in marine insurance and surveying while working alongside seasoned professionals.

What We’re Looking For

• Strong mechanical knowledge and understanding of marine systems.
• Detail-oriented with excellent problem-solving skills.
• Ability to work independently and as part of a team.
• Conduct comprehensive investigations, including site visits, inspections interviews, and documentation reviews, to evaluate insurance claims.
• Analyze insurance policies to determine coverage and applicable limits.
• Collaborate with field experts, contractors, and other relevant parties to assess property damage and estimate repair costs.
• Effectively manage a diverse portfolio of claim files

Qualifications:

• Previous experience in marine, mechanical, or insurance fields is an asset.
• Valid driver’s license and willingness to travel within Ontario.
• Ability to work under pressure with a sense of urgency and responsiveness.
•  A strong aptitude for technology and excellent computer skills, with proficiency in MS Office 365.

•          Excellent interpersonal and communication skills, both verbal and written.

Why join Coast Claims?

• Work with a highly skilled marine team and gain hands-on experience.
• Competitive commissions
• Benefits packages include medical, dental, and vision care.
• RRSP match
• Opportunities for professional growth and industry certifications.
• Work/life balance

Are you ready to put your marine trade expertise to work and make a positive difference in the marine adjusting world? If so, we would love to hear from you!

Coast Claims prioritize diversity and while we thank all applicants for their interest in this opportunity, we will only be in direct contact with those applicants who are selected for an interview.